Jardine Motors Group
UKThe project
Develop a Customer Service Charter to be implemented across all UK distributors.
The objective
Raise awareness on competitive advantage, identify new ways to increase customer service levels and develop a stronger customer-focused culture.
“Q3global acted as mystery shoppers, conducted an in-depth survey with our senior managers and ran our Annual Management Conference. In just one day their process enabled us to build a comprehensive new Customer Service Charter that is owned by the entire management team.
This Charter has now been deployed across our entire UK operations to drive customer service standards.”